Reference

How gold365 Handles Your Personal Information

When you open an account with us or make a deposit via JazzCash, Easypaisa or Raast, you share certain information with us — and we take that seriously.

Account data protectedJazzCash & Easypaisa payment data securedNo third-party selling of your detailsYou can request your data any time
gold365 How gold365 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have questions about how your data is handled, want to correct information on your account, or need to request deletion of your details, our support team can help. Raise your request through any of the channels below and we will respond as quickly as our team is able.

Live Chat Start a chat session directly from the gold365 site. Identify your account and state your privacy request — our team will confirm receipt and next steps.
Email Support Send your privacy query or data-access request by email. Include your registered mobile number so we can locate your account and respond accurately.
Account Help Desk Log in to your account and open a support ticket from the help section. This links your request directly to your account record for faster handling.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at every stage — account creation, payment processing and session activity. Your data is not kept longer than we need it, and you have clear paths to review or update what we hold about you.

Payment Data Security

Transaction data from JazzCash, Easypaisa and Raast is encrypted in transit. We retain only the reference data needed to verify your deposit or withdrawal history.

Cookie and Session Data

We use cookies to keep your session active across devices and to remember your account preferences. You can adjust cookie settings through your browser at any time.

Account Data Retention

We hold your account details for as long as your account remains active and for a reasonable period after closure, in line with any applicable legal obligations in your region.

Your Right to Access and Correct

You can ask us to show you the personal data we hold, correct anything that is wrong, or request removal of data where no legal obligation requires us to keep it.

Common Privacy Questions From Our Account Holders

These are the privacy questions we hear most from people in Pakistan who hold an account with us. If your question is not here, contact our support team directly.

We collect your name, mobile number, email address and, where you use them, the wallet identifiers linked to your JazzCash, Easypaisa or Raast account for payment processing.

We share only what is necessary to process your transaction with the relevant payment processor — JazzCash, Easypaisa or Raast. We do not sell or pass your details to advertisers.

Submit a data-access request through live chat, email or an in-account support ticket. Include your registered mobile number so we can locate your record quickly.

You can request deletion of your personal data. Where no legal obligation requires us to retain it, we will remove it. Contact support and we will walk you through the process.

Cookies keep your session running smoothly when you switch between the mobile browser and desktop. You can clear or restrict cookies through your device browser settings at any time.

We retain account records for a reasonable period after closure to meet any applicable legal requirements. Once that period ends, the data is removed from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.