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What You Agree To When You Use gold365

These legal terms set out how your account works, what we collect, how we handle it, and what applies when you use gold365 through a JazzCash wallet, Easypaisa transfer, Raast payment or any other method.

Pakistan-applicable conditionsAccount data handlingJazzCash, Easypaisa, Raast scopeJurisdiction-dependent accessContact path for policy queries
gold365 What You Agree To When You Use gold365
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

We are specific about what we collect, how long we keep it, and who can see it. Your account is protected by OTP verification on login and any time a withdrawal or payment method change is requested. Data linked to JazzCash or Easypaisa transactions is stored in encrypted form and is not shared with third parties outside the compliance chain.

Cookies and Session Data

We use session cookies to keep you logged in across browser and mobile. You can clear these at any time through your browser settings without affecting your account balance.

Data Retention

Transaction records, including Raast and JazzCash references, are retained for the period required by applicable law. After that period, personal identifiers are removed from inactive records.

Account Security

Every login and every withdrawal triggers an OTP to your registered mobile number. If you lose access to that number, contact support before attempting any account changes.

Requesting Your Data

You can request a full export of the data we hold on your account by contacting support with your account ID. We process these requests in line with applicable local law.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about our terms, want to request a copy of the data we hold on your account, or need to raise a policy dispute, use the contact paths below. We handle policy queries separately from general account help so they get to the right person without delay.

Live Chat Open the chat widget from any page on gold365. Policy and legal queries are flagged to the compliance team, not the general queue.
Email Support Send your request to our support email. Include your registered account number and the clause or data subject you are asking about.
Account Help Section Log in, head to Account Settings, and select Help. From there you can submit a written data request or a formal policy question directly.

Common Questions About gold365 Legal Terms

These are the questions we get most often about account conditions, data handling and policy rights. If your question is not here, the support paths in the section above will get you a direct answer.

Access depends on local law and is available only where your region permits it. We do not extend services where local regulations prohibit online account activity of this kind.

We collect your name, contact details, registered mobile number and payment references, including those linked to JazzCash, Easypaisa and Raast transactions, for compliance and account security purposes.

Yes. Contact support with your registered account ID and request a data export. We process this in line with applicable local law and will confirm receipt by email.

We keep transaction records, including mobile wallet references from JazzCash and Easypaisa, for the period required under applicable law. After that, personal identifiers are removed from inactive files.

If your region no longer meets the eligibility criteria under local law, your account may be suspended or closed. Any verified balance will be handled through the withdrawal process before closure.

We notify you through your registered contact details before any material change takes effect. Continuing to use your account after that date constitutes acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.